Privacy Policy for Travivra Outbound Tour Operator L.L.C

1. Introduction

Welcome to Travivra.com, operated by Travivra Outbound Tour Operator L.L.C, based in UAE, Dubai, Sheikh Zayed Road, Al Moosa Tower 1, Office 1102. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.

2. Information We Collect

2.1. Personal Data:
We collect the primary guest’s name, family name, email, and mobile phone number during the booking process.

2.2. Data Collection Method:
Personal data is collected directly from you during the booking process on our website.

2.3. No Third-Party Data Collection:
We do not collect personal data from third-party sources.

3. Purpose of Data Collection

3.1. Primary Purposes:
– **Booking Confirmation:** To process and confirm your bookings.
– **Customer Support:** To provide assistance and support for your bookings.
– **Operational Purposes:** To manage and improve our services.

3.2. No Secondary Purposes:
We do not use your data for any purposes other than those stated above.

4. Legal Basis for Processing

4.1. We rely on user consent as the legal basis for processing your personal data.

4.2. No Sensitive Data Processing:
We do not process any sensitive personal data.

5. Data Sharing and Disclosure

5.1. Third-Party Sharing:
We share your data with the following service providers to fulfill your bookings:
– Hotels
– Excursion Providers
– Destination Management Companies (DMCs)
– Transfer Providers

5.2. Data Transfer to Other Countries:
Your data may be transferred to other countries where our service providers operate. We ensure that all data transfers are made under Standard Contractual Clauses to protect your personal data.

6. Data Retention

6.1. Retention Period:
We retain your personal data for 1 year from the date of collection.

6.2. Retention Criteria:
The retention period is determined based on internal audits and compliance with government laws.

7. User Rights

7.1. Access and Modification:
You may access and modify your personal data through the admin panel on Travivra.com after logging in with your existing user credentials. Modification of booking details is not allowed.

7.2. Opt-Out Options:
We do not use your personal data for marketing purposes; hence, no opt-out options are provided.

7.3. No Data Portability or Objection Rights:
We do not support data portability or objections to data processing.

8. Security Measures

8.1. Protection Measures:
We implement access controls and secure servers to protect your personal data.

8.2. Breach Handling:
We have an internal monitoring system and a CISO department to handle data breaches. In the event of a breach, we will notify affected users via email.

9. Children’s Privacy

9.1. We do not collect personal data from users under the age of 18.

10. Policy Changes

10.1. Notification of Changes:
When we update this Privacy Policy, a notification will appear when you enter the website. You must confirm your review of the changes before continuing to use the website.

10.2. Review Frequency:
This policy is reviewed and updated every year.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:
– Email: [email protected]
– Phone: +97145917306