1. Introduction
Welcome to Travivra.com. These Terms and Conditions outline the rules and regulations for the use of Travivra.com’s website and services. By accessing this website, we assume you accept these terms in full. Do not continue to use Travivra.com if you do not agree with all of the Terms and Conditions stated on this page.
2. Company Information
Legal Name: Travivra.com
Registered Address: UAE, Dubai, Sheikh Zayed Road, Al Moosa Tower 1, Office 1102
Contact Email: [email protected]
Phone Number: +97145917306
3. Services Provided
Travivra.com offers various tour packages that may include hotel accommodations, excursions, transfer services, and other related services. Some of these services are provided by third-party suppliers.
4. User Registration and Account Information
Booking is possible without registration. However, if users wish to register, they must provide their name, email, and phone number. Registration can also be completed using a Google account.
Travivra.com does not impose any specific age or security restrictions for account registration.
5. Booking and Payment Terms
All bookings are confirmed immediately upon payment, and a confirmation email will be sent to the customer.
Modifications or cancellations cannot be made directly through the website. Customers must contact Travivra.com via email to request any changes, which will be processed according to the cancellation policy mentioned in the package.
Payments are accepted via Stripe, and full payment is required at the time of booking. Transactions are processed in USD and AED.
6. Cancellation and Refund Policy
Each package has its own specific cancellation policy. All services within a package will follow the same policy. Some packages may be non-refundable.
Travivra.com will handle refund requests on a case-by-case basis, aiming to support customers where possible.
Refund requests are processed within 1 to 7 days from submission. The actual refund timing depends on the customer’s bank. No operational fees are charged for processing refunds, and only charges as per the cancellation policy will apply.
7. Customer Obligations and Acceptable Use
Customers must provide accurate information when making bookings. Travivra.com is not responsible for any additional charges or inconveniences resulting from incorrect information provided by the customer.
Customers are responsible for obtaining all necessary travel documents, including visas and passports. Travivra.com is only responsible for the services purchased through the website and does not provide airline tickets or other travel documents.
The booking process is straightforward, and no additional knowledge is required beyond following the booking steps. Travivra.com is not responsible for informing customers about the regulations of their destination countries.
8. Liability and Disclaimers
Travivra.com limits its liability for issues not under its direct control, such as the cleanliness of a car during transfer services or hotel room conditions. Travivra.com will support customers in resolving any issues with service providers as much as possible.
There is no set maximum or minimum amount of liability, and it will depend on the specific case. Travivra.com is not responsible for any amount if the customer does not agree that the service was provided properly but will make maximum efforts to secure customer satisfaction.
Travivra.com is not liable for any inaccuracies or updates not provided by service suppliers in a timely manner. The responsibility for such updates lies with the supplier.
Travivra.com is not responsible for website downtime or technical issues that may affect bookings. A disclaimer is also in place for third-party links and external services, stating that Travivra.com is not responsible for the accuracy or content provided by third-party websites or services.
9. Third-Party Suppliers
Specific confidential conditions exist between Travivra.com and third-party suppliers. If any issues arise due to inaccurate or unprofessional actions by a supplier, the responsibility lies with the supplier.
Travivra.com is not responsible for the quality of services provided by third-party suppliers but will always act to secure its customers and support them in resolving issues.
10. Intellectual Property and Website Content
Content on Travivra.com is gathered from public resources or created by Travivra.com. Users are not allowed to use content from Travivra.com for personal or commercial purposes without permission.
Travivra.com reserves the right to display or not display reviews or comments submitted by customers.
Travivra.com will protect its intellectual property according to UAE law.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the UAE.
Any disputes arising out of or related to these Terms and Conditions will be subject to the jurisdiction of the courts in the UAE.
Customers must first communicate with Travivra.com to attempt to resolve any issues before raising a dispute. Customers are required to inform Travivra.com in advance if they intend to raise an issue.
12. Changes to These Terms and Conditions
Travivra.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and customers are encouraged to review these Terms and Conditions periodically.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +97145917306